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Télécharger le livre : The Science of Service Systems
Haluk Demirkan , Vikas Krishna , James C. Spohrer
The Science of Service Systems
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range...
Editeur : Springer
Parution : 2011-04-20
Collection : Service Science: Research and Innovations in the Service Economy
Format(s) : ePub
94,94 €
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Télécharger le livre : Service Systems Implementation
Haluk Demirkan , Vikas Krishna , James C. Spohrer
Service Systems Implementation
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service...
Editeur : Springer
Parution : 2011-02-07
Collection : Service Science: Research and Innovations in the Service Economy
Format(s) : ePub
94,94 €
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