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Biographie et livres de Stephen Mossop

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Stephen Mossop is Head of Library Services at the University of Exeter, UK. He has published and presented widely on aspects of Strategic Organisational Development and Library Management, and has special interests in library design, RFID and customer relationship management. He is best known for his 2008 case study on RFID at the University of Central Lancashire (for the BIC e4libraries project).
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Téléchargez le livre : Customer Service in Academic Libraries
Customer Service in Academic Libraries

Stephen Mossop

Chandos Publishing

2015-10-06

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The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin...

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Tous les livres numériques de Stephen Mossop en PDF et EPUB

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Télécharger le livre : Achieving Transformational Change in Academic Libraries
Achieving Transformational Change in Academic Libraries
Stephen Mossop
Academic libraries undergo episodes of strategic change. Transformational change may be seen as fundamentally different from other kinds of change. A part of this process is often deep level cultural change. At the individual level this may be traumatic, but at the...

Editeur : Chandos Publishing
Parution : 2013-01-29
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