Pam James is a Chartered and HCPC Registered Counselling Psychologist and a Registered Psychologist Specialising in Psychotherapy (Senior Practitioner). She has been Chair of the BPS Qualification in Counselling Psychology and twice Chair of the BPS Division of Counselling Psychology. She held lecturing and management posts at Liverpool John Moores University over 25 years where she was awarded Professor of Counselling Psychology in 2000. She worked in NHS Adult Mental Health for 10 years; currently she has a private practice in Southport. Her doctoral thesis was in learning and she remains interested in the learning process per se, including the process of change whilst in the therapeutic relationship.