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Télécharger le livre : Service Design and Delivery
Jannis Angelis , Mairi Macintyre , Glenn Parry
Service Design and Delivery
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation...
Editeur : Springer
Parution : 2011-04-02
Collection : Service Science: Research and Innovations in the Service Economy
Format(s) : ePub
94,94 €
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