Tous les livres numériques de David Jaffé en PDF et EPUB

2 Livre(s)
Télécharger le livre : Your Customer Rules!
Your Customer Rules!
David Jaffé , Bill Price
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this...

Editeur : Jossey-Bass
Parution : 2014-11-13
PDF, ePub

25,32 €
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Télécharger le livre : The Best Service is No Service
The Best Service is No Service
David Jaffé , Bill Price
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does...

Editeur : Jossey-Bass
Parution : 2011-09-14
ePub

28,48 €
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