Téléchargez le livre : Human-Centered Service Design for Healthcare Transformation

Human-Centered Service Design for Healthcare Transformation

Development, Innovation, Change

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Éditeur :

Springer


Paru le : 2023-01-27



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Description


This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design.

Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an importantpart of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Pages
466 pages
Collection
n.c
Parution
2023-01-27
Marque
Springer
EAN papier
9783031201677
EAN PDF
9783031201684
Informations sur l'ebook
Nombre pages copiables
4
Nombre pages imprimables
46
Taille du fichier
12083 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
84,39 €
EAN EPUB
9783031201684
Informations sur l'ebook
Nombre pages copiables
4
Nombre pages imprimables
46
Taille du fichier
45435 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
84,39 €
Prof. Dr. Mario A. Pfannstiel is a researcher and lecturer in the field of healthcare service management at the University of Applied Sciences in Neu-Ulm, Germany. He is the program director of the Digital Healthcare Management Master's program. His current research interests focus on innovative services, service design, service business model innovation, artificial intelligence in healthcare service delivery, and innovation and technology management.


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