Téléchargez le livre : Take Their Breath Away

Take Their Breath Away

How Imaginative Service Creates Devoted Customers

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Éditeur :

Wiley


Paru le : 2009-04-29



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Description
Praise for Take Their Breath Away
"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."
—Seth Godin, author of Purple Cow and Tribes
"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book."
—Colleen Barrett, President Emeritus, Southwest Airlines Company
"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away.
—Howard Beharformer, former president, Starbucks Coffee International.
Pages
240 pages
Collection
n.c
Parution
2009-04-29
Marque
Wiley
EAN papier
9780470443507
EAN PDF
9780470485316
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
240
Taille du fichier
2529 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
22,58 €
EAN EPUB
9780470485323
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
240
Taille du fichier
1300 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
22,58 €

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