Téléchargez le livre : Dealing With The Tough Stuff

Dealing With The Tough Stuff

How To Achieve Results From Key Conversations

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Éditeur :

Wiley


Paru le : 2016-02-01



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Description
A practical toolkit for handling workplace conflict and difficult conversations
Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately.
The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication
Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.
Pages
272 pages
Collection
n.c
Parution
2016-02-01
Marque
Wiley
EAN papier
9780730327004
EAN PDF
9780730327028
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
272
Taille du fichier
3553 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
17,30 €
EAN EPUB
9780730327011
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
272
Taille du fichier
2243 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
17,30 €

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