Dr Meliha Handzic is Inaugural Leader of the knowledge management research group the University of New South Wales, Australia. Her main teaching and research interests include knowledge management and decision support. She has published widely in books, book chapters, journal and conference articles.Albert Z. Zhou is earning his PhD in Knowledge Management at the University of New South Wales. He has written two books on KM and has had articles published in journals such as Journal of Intellectual Capital, Knowledge Management Research & Practice and Journal of Information and Knowledge Management.