Téléchargez le livre : Salesforce Service Cloud For Dummies

Salesforce Service Cloud For Dummies

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For Dummies


Paru le : 2015-04-15

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Description
Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions. Examines how to enable your agents to provide efficient service Discusses how to interact with customers through any channel Offers insights on improving internal communication and collaboration Shows how to resolve customer's questions in a timely manner
Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.
Pages
384 pages
Collection
n.c
Parution
2015-04-15
Marque
For Dummies
EAN papier
9781119010685
EAN PDF
9781119010708
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
384
Taille du fichier
23613 Ko
Prix
33,03 €
EAN EPUB
9781119010692
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
384
Taille du fichier
17582 Ko
Prix
33,03 €

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