Téléchargez le livre : Customer Service in Health Care

Customer Service in Health Care

A Grassroots Approach to Creating a Culture of Service Excellence

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Éditeur :

Jossey-Bass


Collection :

J-B AHA Press

Paru le : 2014-07-25



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Description
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one.

Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.
* Chapters focus on:
* Tools for establishing and measuring customer service teamgoals
* Creating customer service standards unique to yourorganization
* Tips on training sessions
* Strategies for maintaining top-of-mind awareness of customerservice among employees
* Customer service techniques for physicians and nurses
* An overview of customer service as an essential component ofbusiness development and marketing
Pages
176 pages
Collection
J-B AHA Press
Parution
2014-07-25
Marque
Jossey-Bass
EAN papier
9780787952518
EAN PDF
9781119020318
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
176
Taille du fichier
8253 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
73,80 €

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