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Beyond Listening

Learning the Secret Language of Focus Groups de

Éditeur :

Wiley


Paru le : 2002-04-22

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Description
A groundbreaking guide to making one of marketing's most important resources more effective
When kids in a Nabisco focus group told researchers that they always separated their Oreos before they ate them, the researchers recommended that the company develop a cookie that couldn't be taken apart. Fortunately, in this case, Nabisco didn't heed the researchers' advice. Each year, companies spend a billion dollars on focus groups designed to ferret out consumer motivation, and, according to expert Bonnie Goebert, in many cases they're throwing their money away. In this fascinating book, Goebert, a highly respected moderator with three decades of experience with focus groups, explains what's wrong with how companies use the information. More importantly, she draws on her own experiences with clients like the New York Times, Tropicana, Maxwell House, Colgate, Maybelline, Lipton, Federal Express, and scores of other prestigious accounts to provide simple clear-cut guidelines on how companies of just about any size can use focus groups to capture the hearts and minds of consumers.
Bonnie Goebert (Southampton, NY) heads her own focus group consulting firm.
Pages
240 pages
Collection
n.c
Parution
2002-04-22
Marque
Wiley
EAN papier
9780471395621
EAN PDF
9780471209959

Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
240
Taille du fichier
1495 Ko
Prix
47,79 €

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