Téléchargez le livre : Designing the Customer-Centric Organization

Designing the Customer-Centric Organization

A Guide to Strategy, Structure, and Process

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Éditeur :

Jossey-Bass


Paru le : 2011-01-06



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Description
Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Pages
208 pages
Collection
n.c
Parution
2011-01-06
Marque
Jossey-Bass
EAN papier
9780787979195
EAN PDF
9780787979584
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
208
Taille du fichier
1382 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
49,69 €
EAN EPUB
9781118046869
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
208
Taille du fichier
1198 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
49,69 €

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