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Description
Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.

The book:
- introduces readers to key concepts and issues in quality management
- provides an overview of both managerial and critical perspectives on quality management
- presents the 'wisdom' of quality management gurus
- documents the way quality is pursued in manufacturing, service and public sector organizations
- compares and contrasts hard and soft technologies of quality management
- critically reviews the rhetoric of TQM and business process re-engineering (BPR)
- examines the consequences of quality on stakeholders
- scrutinizes the language of quality management
- documents the mundane nature of quality managemnt practices through the use of real life case studies

Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Pages
210 pages
Collection
n.c
Parution
2002-12-12
Marque
SAGE Publications Ltd
EAN papier
9780761969037
EAN PDF
9780857022288
Informations sur l'ebook
Nombre pages copiables
10
Nombre pages imprimables
10
Taille du fichier
8141 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
47,00 €
EAN EPUB
9781446232118
Informations sur l'ebook
Nombre pages copiables
10
Nombre pages imprimables
10
Taille du fichier
1413 Ko
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
47,00 €

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