Téléchargez le livre : Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering

Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA de

,

Éditeur :

Springer


Collection :

Advances in Intelligent Systems and Computing

Paru le : 2016-07-26

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Description

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions. 
Pages
364 pages
Collection
Advances in Intelligent Systems and Computing
Parution
2016-07-26
Marque
Springer
EAN papier
9783319419466
EAN EPUB
9783319419473
Informations sur l'ebook
Nombre pages copiables
3
Nombre pages imprimables
36
Taille du fichier
4536 Ko
Prix
147,69 €

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